DEADLINES FOR CANCELLATION AND MODIFICATION:
Orders under $250:
- Deadline for modifications or cancellations: 10 am, Pacific Time (California), Four days prior to the scheduled delivery date.
- Requests received after this deadline may incur a cancellation charge ranging from 10% to 100% of the order value, determined by the service provider. In some cases, purchases may be placed on hold as a credit for a future date.
Orders $250 and over:
- For a full refund, requests must be submitted by 10 am Pacific Time (California), seven days prior to the delivery date.
- Requests received after this deadline may incur a cancellation charge ranging from 10% to 100% of the order value, determined by the service provider.
Custom Installation Orders:
If you need to reschedule your booking, you must do so at least two weeks prior to your event and we will apply your deposit to a future booking. Cancellations less than two weeks from your event are no longer eligible to rescheduling. Deposits are non-refundable.
HOW TO REQUEST CANCELLATION OR MODIFICATION:
- Please email your request to info@balloonartsd.com and leave a phone message at (000-123-456-789). Confirmation of cancellation or modification will be sent via email, please consider your order canceled or changed only when you have received an email from us.
- Please note that requests to change or cancel an order on the delivery date may not be feasible.
SEVERE WEATHER POLICY:
- In case of forecasted severe weather, we will contact you at least one day before the scheduled delivery to confirm, postpone, or cancel and refund the order.
- If we are unable to deliver due to severe weather conditions, we will promptly notify you to arrange rescheduling or cancellation and refund.
